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FAQ
Why the headphones cannot be turned on?
• Check if your headphones have enough battery life. If not, please charge them
for at least 30 minutes.
Why the headphones cannot play music after successfully connecting to my
Android device?
• After pairing successfully, on the Bluetooth menu of your device, tap the icon on
the right of your device name and make sure the "Media Audio" option is on.
Why there is no sound from the headphones while making phone calls after
successfully connecting to my Android device?
• After pairing successfully, on the Bluetooth menu of your device, tap the icon on
the right of your device name and make sure the "Phone Audio" option is on.
Why the Bluetooth connection is not stable and causes some interruptions?
• Try shortening the distance between your headphones and device. Avoid solid
barriers in between.
• Please keep away from strong interference sources, such as Wi-Fi and GPRS.
• Please make sure the Bluetooth antenna of your device is not blocked.
Why do some control functions not match those in the manual while using
third-party music/video player Apps?
• Your operating system and the third-party music/video player apps may have
different settings for the control functions. We recommend that you use the
music/video player apps that your device has originally provided.
Tips
• It's important to carefully read and keep this instruction manual for future
reference.
• Make sure to fully charge the battery before using the headphones for the first
time.
• If the headphones have been idle for more than 3 months, it's recommended to
recharge them to maintain battery capacity.
• Use only chargers that have been approved by the FCC (Federal Communications
Commission).
• In dry environments, static electricity may cause numbness in your ears, which is
unrelated to the product's quality.
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