Ascotel IntelliGate 2025/2045/2065
226 Routing elements Part 2
4.4 Call Distribution Element (CDE)
Fig. 2.36: Call distribution elements in relation to the other routing elements
Call distribution elements are used to route an incoming call to an individual des-
tination or to a combination of destinations.
Each call distribution element is assigned a switch group. The destinations can be
specified differently for all three switch positions of the switch group.
Each call distribution element can be linked with two other call distribution ele-
ments for the routing to alternative destinations if either the original destination
is busy or the call is not answered.
A call distribution element can be addressed both internally and externally. It can
route a call to an internal or an external destination.
Call distribution elements can be allocated call numbers in the numbering plan.
Internal calls can then be routed to a call distribution element by selecting one of
these numbers (but not with name selection).
Network
connections
Trunk
groups
DDI plans
Routes Call distribution
elements
User groups Subscriber
configurations
Subscriber
side
Network
side
1
2
haz0700aaena0
Key telephones
KT lines
Changeover switch for one or
more switching groups
Outgoing calls
Incoming calls
1
Operator console(s)
2
External Remote Control
4
ACD server
5
ACD queue
General call
3
1 3
3
4 5
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