Ascotel IntelliGate 2025/2045/2065
Part 2 Routing elements 231
Note:
There is little point in using "CDE if busy" together with the destination
combinations "Subscriber and user group, busy" and "Subscriber and
KT line, busy".
Application Example of an Overflow
Implementing an overflow from a busy user group (e.g. Purchasing group) to
another user group (e.g. Customer Service group).
Fig. 2.40: Application example of the configuration of an alternative destination if busy
4.4.2 Routing Functions for Incoming Calls
Call distribution is allocated the following incoming routing functions:
• Routing a call to a destination, depending on the position of the allocated
switching group (see "Call destination", page 227).
• Routing a call to an alternative destination if the original destination is either
busy or if the call goes unanswered (see "Alternative Destinations", page 229).
• Restricting the number of calls incoming simultaneously on each call distribu-
tion element ("Incoming connections" setting) As soon as this limit is
exceeded, any subsequent caller will obtain busy, provided no alternative des-
tination "CDE if busy" has been defined.
Network interface
Trunk group
Direct dialling plan
Call distribution element 2
-> UG 2
-> CDE if busy: 3
Network
UG 2
Purchasing group
(all members busy)
UG 3
Customer service group
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-> UG 3
Call distribution element 3
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