Ascotel IntelliGate 2025/2045/2065
Part 2 Call logging (CL) 379
7.3 Call logging for incoming calls (ICL)
ICL deals with the logging of incoming call data. The ICL data can be used for
example to analyse how quickly calls are handled, how many calls are lost because
they are not answered quickly enough or not transferred successfully, or at what
times a particularly large number of outside calls are received.
The data actually output in each individual case depends on the selected output
format (see "Output formats", page 385).
Fig. 2.130: Incoming call logging
ICL can be switched on or off for each call distribution element.
Sort characters are used to differentiate between data and voice calls and
between answered, transferred and unanswered calls.
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