Ascotel IntelliGate 2025/2045/2065
Part 2 Routing elements 249
The operator can tell who the callers are from the call queue and can answer any
of the call; the queue sequence does not have to be respected.
Routing Internal Calls
Internally the Operator Console is dialled up using the number of the switching
centre defined in the numbering plan or via a call distribution element.
On an Office 45 (Operator Console) the calls are provided on the line keys. If all
the line keys are busy, the calls will be placed into the internal call queue.
On an Office 1550, the calls are entered in the call queue for internal calls on the
graphic interface. The operator select the call directly form the call queue.
Calls from the private leased-line network are handled in the same way as internal
calls.
Routing a Personal Call (Internal or External)
The personal part of an Operator Console corresponds to an ordinary internal
user. The calls are routed accordingly.
Call Signalling and Presentation on the Terminal
External and internal calls for the switching centre are signalled on all Operator
Consoles.
Call Forwarding to a Substitution Destination
Calls to Operator Consoles can be diverted to a substitution destination (see
"Substitution Circuit", page 262).
In a two-company system the call forwarding destination applies to both compa-
nies.
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