Ascotel IntelliGate 2025/2045/2065
266 Routing elements Part 2
Fig. 2.58: Emergency routing in the event of an ACD server failure
If the same call routing as with the ACD server is to be achieved, the ACD server
configuration has to be replicated in the PBX configuration also (for example ACD
agent groups have to be replicated as user groups in the PBX configuration).
220
haz1209aaena0
Call distribution element 1
Call distribution element 2
-> ACD
-> CDE if no answer: 2
-> SC 220
ACD queue
No routing instruction from the ACD server
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