Ascotel IntelliGate 2025/2045/2065
52 Telecommunication system Ascotel IntelliGate Part 1
nor Administrator notice any differences in quality, the advantages are clear for
all to see.
Office 1600IP: The PC-based system terminal
The PC-based system terminal Office 1600IP is an OIP client application. With its
user-friendly interface it extends the boundaries of the Office system terminals,
provides powerful group functions and integrates outstandingly well into stand-
ard PC programs. Although designed primarily with small to medium-sized work-
groups in mind, the Office 1600IP is also an invaluable companion for individual
users with high mobility requirements.
Intuitive Use – Uniformity across the Range of Terminal Devices
The operator interface of all Office terminals is consistently uniform and designed
for intuitive use. All the conventional telephony and switching functions are sim-
ple to operate, without the need for operating instructions.
Computer Telephony Integration – The Efficient Way to Telephone
Ascotel IntelliGate offers open computer telephony interfaces based on the
Microsoft standard TAPI 2.1. For single-station solutions, first-party CTI interfaces
implemented using the Pocket Adapter are available. For multi-station solutions,
Ascotel IntelliGate offers third-party CTI interfaces which are implemented via the
Ethernet system interface. Based on Microsoft Windows, external applications use
the Microsoft standard TAPI and the Ascotel CTI interfaces to control and super-
vise all Office PBX terminals. In addition to simple applications such as phone dial-
lers and pop-up windows, other more sophisticated applications such as a server-
based call center can also be implemented.
ACD – Automatic Call Distribution
ACD (Automatic Call Distribution) is a basic component of a call center system. To
this end Ascotel IntelliGate provides an internal ACD queue for storing incoming
calls. The distribution of stored calls to agents is performed by an external ACD
server connected to the third-party CTI interface.
Ascotel Voice- Mail- System – and No Call is Ever Lost
The Ascotel Voice Mail System AVS 5150 makes sure you are always well
informed. You will never miss a call and are always reachable -- without being
bound to your desk. Also when you are on the move, you are notified of new mes-
sages and can access and listen to them remotely.
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