Ascotel IntelliGate 2025/2045/2065
882 Customer induction Part 6
4 Customer induction
Before the PBX is formally handed over, the customer is given an induction course
on the system's main features. It includes an overview of the system's perform-
ance with practical demonstrations as well as an introduction into how to operate
the terminals involved. Particular emphasis is to be placed on the features that are
important to the customer and also those that are new to him.
The scope and type of customer training depends essentially on
• customer experience with PBX systems
• User requirements (Attendant, System Manager)
• Complexity of the system and its supplementary equipment
(with reference for example to the system limits, handover thresholds, radio
gaps with cordless systems)
The basic customer training includes, among others,
• Using the switching functions
• Using the feature functions
• Using the hotel features
• Using functions in the PISN
The customer must also be instructed on how to proceed in the event of faults,
event and error messages; on the possibilities available with remote maintenance;
and on how access authorization to the configuration / remote maintenance is
regulated.
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