Ascotel IntelliGate 2025/2045/2065
948 Operations supervision Part 7
4.6.5 Malfunctions on the system as a whole
Tab. 7.32: Malfunctions on the system as a whole
4.6.6 Malfunctions on network side
Tab. 7.33: Malfunctions on network side
Error description Error cause / error handling
No connection to public network. See "Malfunctions on network side", page 948
Dial tone available on all network interfaces; no
power supply.
• Check -40 V power supply
No music audible on hold. Music source not connected or not activated?
Volume set too low in the menu
Music on hold not activated
External outgoing analogue connections with long
numbers on pulse dialling do not work.
Incorrect configuration
• Activate dial tone detection in the PBX
No charge pulses
detected / transmitted.
• Arrange for charge pulses to be activated at the
local exchange
If all items are in order • Trigger restart (disconnect then reconnect the
power supply (system reset)
• If system is not running, the following defects are
possible:
– Basic system defective
– Flash card (configuration data, system software,
boot software) defective.
– Expansion cards incorrectly fitted
– Connector tabs bent
Error description Error cause / error handling
When calls are made via basic accesses, the caller
obtains a CP message or a congestion tone even
though the figure for "Maximum incoming calls"
has not been exceeded.
Subscriber to whom the external call is routed is not
connected
Set protocol in the exchange configuration is incor-
rect.
Basic access incorrectly configured
• Configure for point-to-multipoint or point-to-point
in accordance with local exchange default.
DDI numbers reach CDE 1 (UG16) instead of the
configured destinations.
Length of system's configured DDI numbers does
not match length of DDI numbers sent by local
exchange
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