Troubleshooting 1-37
Troubleshooting
This chapter shows you how to deal with common system problems. Read it before calling a
technician if a problem occurs. Solutions to more serious problems require opening up the
computer. Do not attempt to open the computer yourself; contact your dealer or authorized service
center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers on-screen error message reports to
help you solve problems.
If the system reports an error message or an error symptom occurs, see “Error message” below. If
the problem cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take the corrective action. The following
table lists the error messages in the alphabetical order together with the recommended course of
action.
If you still encounter problems after going through the corrective measures, please contact your
dealer or an authorized service center for assistance.
Table 1-11. Error Messages
Error Messages Corrective Action
CMOS battery bad Contact your dealer or an authorized service center.
CMOS checksum error Contact your dealer or an authorized service center.
Disk boot failure Insert a system (bootable) disk, then press
Enter
to reboot.
Equipment configuration
error
Press
F2
(during POST) to enter BIOS utility, then press
Exit
in
the BIOS utility to reboot.
Hard disk 0 error Contact your dealer or an authorized service center.
Hard disk 0 extended type
error
Contact your dealer or an authorized service center.
I/O parity error Contact your dealer or an authorized service center.
Keyboard error or no
keyboard connected
Contact your dealer or an authorized service center.
Keyboard interface error Contact your dealer or an authorized service center.
Memory size mismatch
Press
F2
(during POST) to enter BIOS utility, then press
Exit
in
the BIOS utility to reboot.
To Next Page
Loading...
