Acorto 2000s - Page 147

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2030-0164
Section
16: Acorto Procedures
Acorto
liervice
Call
Process
The
following steps
should
be
taken on
everv service
call
dispatched by
Acorto. Inc.
Arrival to Site
'
Park in a space
that
will
not impede
customers
from visiting
the business vou
is servicing.
.
Find
the
primary
contact
listed on
your
call. If
possible.
contact
the
caller
identified on
your service
call.
Ensure
you
close
out
your
service call
with
the same contact
also.
Machine Repair
'
Determine
the
repair
necessary
and complete
service on the
machine
'
Do not spread
tools and
parts around
in
the business
'
Respect the customers
business
while
you
repair their
machine
.
Record current
quantity on hand
o1'Acorto Cleaning
Products.
recommend
ordering or
signing up
for auto-shipment
of cleaning
products
if account is
low
on
supplies
.
Repair Identified
Problem.
if
you
have any
questions about repairing tlre
machine
call for technical
supporl
at l-800-778-0990
'
Follow Acorto Complete
Call
Protocol, ensuring
all aspects of the machine
arc lunclioninu
Hold for Parts
Procedures
.
When the
machine cannot
be
repaired due
to
part
needs, every effbrt should
be made to
leave the
machine
f unctioning
.
Verify
parts
availability
and communicate
estimated
return date/tirne to the
Customer
.
If a machines
is notoperational.
ensure
parts
are
ordered Next Day Air,
Departing
from Site
.
Review
with
customer
the
service
provided
and
items repaired
.
Review
future troubleshootirrg
procedures.
any
possible preventative
maintenance customer
may
perform
and
review
the daily cleaning
procedures
'
Obtain custotner
sisnature
on
work order
Required lmmediately
for
Call Closeout
.
Complete Call sheet
and
Fax
to
Acorto
.
The required information
to close
a call includes:
the
Time
Started and
Time
Completed
and Service
Codes
for the repair
to-z
Acorto 2000s/i Technical
Support