Acorto 2000s - Page 156

2030-0174
-
Section
17: Custorner
Service & Training
Quick
Reference
Guide
Use
and refer
to the
lluick
Reference
Guide
when providing
training
to
the customer.
The
customer's
understanding
all
information
contained in
the
Quick
Reference
Guide
is essential
to the ir success in maintaining
the machine.
Filling
Machine
with
Espresso Beans
and
Milk
Demonstrate
and have
cusrtomer load
espresso beans.
Explain
the front
hopper
is
tvpically
filled with
caffeirrated espresso beans
and the rear
hopper is
typically
filled
with
decaffeinated
cspresso
beans. Explain the
use
of
the hopper
stopper
Demonstrate
and have
customer
place
nrilk in the refrigeration
unit.
Explain
the
importance
on ensuring
there
are
not
kinks in the milk pick-up
tubes.
Demonstrate
the
correct placement
of the Refiigeration
Unit's milk weigh
trav.
The
weigh
trav
willonly
work
if
properly
installed.
Making
a Drink
Dcmonstrate
and
have
customer makc
Latte.
Double
l,atte.
aLnd
Cappuccino
Demonstrate
and have
customer
use the
Decafl'einated
Buttorr
each beverage.
E,spresso.
Double
E,spresso.
Drink
Option
buttons:
Alt
Milk Bunon
and
Demonstrate
and
havr:
customer
use: Hot Water
Button
and Milk
Button
[)emonstrate
and have
customer
empty
Grounds Bin
Seria/
Number
Shol,l'
customer
the
llocation
of Serial
provide
the
serial
number
u,hen
calling
Accessing
Programming
Menu
Demonstrate
and
have
customer
access
daily
and
cumulative
drink
statistics.
and water
timings.
Number
on Machirre.
'l'he
customer
must
Acorlo
C uslorner Scrr
icc.
the
programmirrg
menu.
Demonstrate
and
have
Revieu'how
to view
customcr
adiust
rnilk
Cleaning
Explain
all cleaning
products
and cleaning procedures.
L.lse
the
Quick
Reference
Guide
when
training
customer
on the
cleaning and rnaintenance
of
the machine.
Demonstrate
and
hav,e
custonrer:
Complete
Milk
Cleaning.
Cornplete
Brew
System/Shut
Down
Clean.
Clean
Refrigeration
[Jnit
Clean
Drain
Cirate
and Tray
Wipe
down
exterior
of machine
t.
2.
3.
4.
5.
Acorto
2000s/i
Technical
Support
I t-5