My Android phone will not connect wirelessly to the head unit
• Your mobile phone must be a compatible Android phone with an active data plan, 5 GHz
Wi-Fi support (802.11/ac), and the latest version of the Android Auto app.
• Compatible Android phones include:
� Any phone with Android 11.0 or above
� A Google or Samsung phone with Android 10.0 or above
� A Samsung Galaxy S8, Galaxy S8+, or Note 8, with Android 9.0 or above
• If your phone does not meet the compatible Android phone list but has 5 Ghz Wi-Fi support,
you can follow these steps. (Note: We cannot guarantee this will provide a reliable Wireless
Android Auto experience and is used as a work around for older phones)
� Go to the settings of the Android Auto app
� Scroll down to the bottom where is states version number
� Tap this several times until a pop up message appears asking to enable Developer
options. Accept this message
� Tap on the 3 dots in the top right corner and choose Developer Settings
� Scroll down until you can find ‘Add wireless projection to settings’ and enable this. (Make
sure that it is also ticked in the settings of Android Auto under ‘Wireless projection’ section.)
� Try the connection process again
If you are still having issues connecting your Android phone wirelessly to the head
unit, try the steps below
• Navigate to your Android Settings
• Scroll and tap on the ‘Apps’ Settings
• Tap on ‘Android Auto’
• Scroll to ‘Storage’ & tap on it
• Clear Cache first on the right side
• Then ‘Clear Data’
• Press ‘Delete’ on the pop-up message
• Turn off Wi-Fi
• Navigate to your Bluetooth Settings
• Tap the Cog on the previously paired Aerpro head units Bluetooth. If you have not previously
paired with the head unit, you can skip to re-pairing your phone with the Aerpro head unit.
• Tap Unpair.
• Now you can begin pairing with your Aerpro Headunit and follow the steps from the pairing
procedure in the manual.
If you are still having issues, try restarting your phone and going through this process again.
You can watch a visual process of these steps by visiting the product page on the Aerpro
website, or click on the URL link below:
https://youtu.be/DU7cfw4hfNI
My Mobile phone will not connect to the head unit
• If you are having trouble connecting your phone to the head unit, try restarting your phone
and try again.
• It is also recommended to do a factory reset on the head unit as this will solve most of the
connection issues between your phone and your head unit.
• If you are having issues with connecting Android Auto or Apple CarPlay over a USB
connection, try using another high quality/shorter length cable. Using low quality cables and
longer lengths may cause issues such as drop outs and or connection issues.
• Make sure your phone is up to date with the latest software updates.
Do I have to connect the GPS module for Android Auto/Apple CarPlay to work?
• It is highly recommended to connect the GPS module to the head unit and place it where it
has a clear line of sight to the sky as it will assist the GPS tracking for maps when using
Android Auto or Apple CarPlay.
• If you do not use the GPS module then the GPS tracking will rely purely on your phone's
tracking performance which may be spotty depending on the location of the phone in the
vehicle.
Red Blinking Power Light on the Head Unit
• This can mean the head unit doesn't have enough power to power on the unit or there is a
wiring issue. Please refer to the aerpro website for specific instructions related to your
vehicle.
Android Auto/Apple CarPlay won’t work unless Park Brake is active but the kit didn’t
have a Park Brake connection.
• If the harness that came with your kit didn’t have a park brake connector then you must
manually make a connection between your hand brake and the harness on the headunit for
these functions to work.
Issue with microphone on handsfree calls
• Try increase or decreasing the gain in the settings menu (see p.8)
• Ensure that the microphone is connected to the back of the headunit.
• Make sure to use the external microphone provided with this product as other external
microphones may be incompatible.
FAQ/TROUBLESHOOTING
23
To Next Page
Loading...