Document title Document code
Engineering and Ordering Information ED8C940-10
Interconnect information ED8C940-20
Technical support
Alcatel-Lucent provides the following Technical Support Services:
• Remote Technical Support (RTS) – remote technical support to troubleshoot and
resolve system problems.
• On-site Technical Support (OTS) – on-site assistance with operational issues and
remedial maintenance.
• Repair and Replacement (R&R) – technical support services for device repair/return
or parts replacement.
• Alcatel-Lucent Online Customer Support – online access to information and
services that can help resolve technical support requests.
NOTE: Technical Support Services are available 24 hours a day, 7 days a week.
When additional technical assistance is needed, use the appropriate contact information
in the table below.
Customer location Initial Alcatel-Lucent contact location
Inside the United States
and Canada
Technical Support Services can be reached at
1-866-Alcatel-Lucent8 (866-582-3688): Prompt#1.
Outside the United States Technical Support Services can be reached at
+1-630-224-4672: Prompt#2.
Web Site For additional information regarding Worldwide Services,
refer to the Alcatel-Lucent’ web site at
http://www.alcatel-lucent.com/solutions/lws.html
How to order
For all questions concerning ordering of 1643 AM and 1643 AMS documentation, for a
complete list of the marketable items and their comcodes, and for ordering the
equipment please contact your Account Executive or your Alcatel-Lucent local
customer team.
How to comment
To comment on this information product, go to the Online Comment Form
(http://www.lucent-info.com/comments/enus/) or e-mail your comments to the
Comments Hotline (comments@alcatel-lucent.com).
About this information product
...................................................................................................................................................................................................................................
365-312-802R7.2
Issue 4, June 2007
,
Alcatel-Lucent - Proprietary
See notice on first page
xxiii
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