The system does not recognize the inserted card. An unsupported card type, or faulty card
is present. This alarm is raised when a card has been inserted but never establishes
communications with the controller.
Severity Critical
Service affecting? Yes
Applicability All cards
Corrective Action
NOTICE
Service-disruption hazard
A cold reset, reseat, or replacement of a card is service impacting if the card is currently
carrying services. To determine if any services are currently carried over a card, perform
the procedure “Reseating a Card” (p. 3-19).
If
there are services currently carried over the card, it may be best to wait for a
maintenance window before resetting, replacing, or reseating the card.
At the end of each step wait to see if the fault clears. If not, continue with the next step.
...................................................................................................................................................................................................
1
Verify if the inserted card is supported for the current running release.
...................................................................................................................................................................................................
2
If the card is not yet supported in this release and the card is a required type for the NE,
verify that the correct release is running on the NE. Upgrade the NE to the correct release
if it is not to support this card type.
...................................................................................................................................................................................................
3
If the NE is running the correct release but the card is not yet supported in that release,
remove the card and replace it with one that is supported by the software running on the
NE.
...................................................................................................................................................................................................
4
If the card is supported and the NE is running the correct release, the problem may be
with the card itself.
Trouble-clearing procedures
UNKNOWN
UNKNOWN (Card Unknown)
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
1830 PSS-36/PSS–32/PSS-16/PSS-4
8DG60888CAAA Release 3.6.0 and 3.6.1
Issue 1 June 2011
2-333
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