4 — Troubleshooting services and connectivity
4-8 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
7 Click on the Create button.
8 Choose L2 Service→Create MAC Trace from the Create contextual menu. The MAC
Trace create form appears with the General tab button selected.
9 Configure the parameters for the diagnostic session and run the diagnostic. A MAC
Trace shows the path, protocol, label, destination SAP, and hop count to the
location of the destination MAC. Enter the service ID for the VPLS or VLL service
between the sites, and the sites you want to trace, in this case, from site ID
10.1.200.51/32 to site IDs 10.1.200.52/32 and 10.1.200.53/32 using the network
in Figure 4-1.
Click on the Results tab to view the list of trace responses. Double-click on a row
in the list to view its details.
10 Review the diagnostic results and assess whether the configuration meets the
network requirements.
a If MAC Ping and MAC Trace diagnostics returned the expected results for the
configuration of your network, go to step 9 a in General Procedure 4.2.
b If MAC Ping and MAC Trace diagnostics did not return the expected results for
the configuration of your network, go to step 9 b in general procedure 4.2.
c Go to step 9 c in General Procedure 4.2 if:
• MAC Ping diagnostic returned the expected result for the configuration of
your network
• MAC Trace diagnostic did not return the expected result for the
configuration of your network
Procedure 4-5 To verify connectivity for all egress points in a service
using MEF MAC Ping
1 Choose Tools→Service Test Manager (STM) from the 5620 SAM main menu. The
Manage Tests form appears.
2 Click on the Create button.
3 Choose L2 Service→Create MEF MAC Ping from the Create contextual menu. The
MEF MAC Ping create form appears with the General tab button selected.
downstreamNotMacFlood (7) The replying router is a downstream router, but it does not have
the specified MAC address and cannot flood the request to other
routers.
malformedEchoRequest (8) The received echo request is malformed.
tlvNotUnderstood (9) One or more TLVs were not understood.
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