4 — Troubleshooting services and connectivity
Alcatel-Lucent 5620 Service Aware Manager, Release 4-17
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 4-11 To review ACL filter properties
1 Click on the L2 Access Interfaces or L3 Access Interfaces tabs on the Services (Edit)
form. A list of interfaces appears.
2 Double-click on a row in the list. The L2 or L3 Interface configuration form
appears.
3 Click on the ACL tab button.
4 Review the ingress and egress filter configurations to ensure that ACL filtering
configurations do not interfere with the service traffic.
a If there are no ACL filtering configurations that interfere with the service
traffic, go to step 9 a ii in General Procedure 4.2.
b If there are ACL filtering configurations that interfere with the service
traffic, implement and verify the solution for the service problem.
5 If the service problem persists, another type of service problem may be present.
Perform the steps of the section 4.2 troubleshooting workflow.
6 If the troubleshooting workflow does not identify the problem with your service,
contact your Alcatel-Lucent technical support representative. See section 1.4 for
more information.
Procedure 4-12 To view anti-spoof filters
If a host is having a problem connecting to the network, one possibility for the problem
is dropped packets as a result of anti-spoofing filters on the SAP. The 5620 SAM allows
you to view the anti-spoof filters currently in effect on a SAP.
Anti-spoof filters are frequently created and deleted in the network. As a result, the
5620 SAM does not keep synchronized with the anti-spoof filters on the managed
devices. However, the 5620 SAM allows you to retrieve, on demand, the current
anti-spoof filters for a SAP.
1 Select Manage→Services from the 5620 SAM main menu. The Manage Services
form opens.
2 Configure the list filter criteria and click on the Search button. A list of services
appears at the bottom of the Manage Services form.
3 Select the service in the list for which you want to view the anti-spoof filters.
4 Click on the Properties button. The Service (Edit) form opens with the General tab
displayed.
5 Click on the L2 Access Interfaces or L3 Access Interfaces tab button, depending on
the service that you selected.
6 Select an interface from the list and click on the Properties button. The Access
Interface (Edit) form opens with the General tab displayed.
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