9 — Troubleshooting 5620 SAM clients
9-8 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
When you run the lpstat command and a message appears that the printer
cannot be found, there is a connection problem between the machine and
the printer.
c To remove print jobs from the printer queue, type:
lprm ↵
Procedure 9-6 Problem: Cannot place newly discovered device in
managed state
Possible causes are:
• a corrupt or incorrectly entered 5620 SAM server license key
• the 5620 SAM server license key is not for the correct hostid
• the number of managed cards (MDAs) exceeds the 5620 SAM server license
• another application using a port required by the 5620 SAM server
• resychnronization problems between the managed network and the 5620 SAM
See Procedure 10-9 for more information.