10 — Troubleshooting 5620 SAM server issues
10-6 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
6 Close the console window.
7 View the 5620 SAM server logs for error messages using the 5620 SAM LogViewer
GUI application, as described in chapter 6.
8 Report the error messages that you find to an Alcatel-Lucent technical support
representative.
Procedure 10-2 Problem: 5620 SAM server and database not
communicating
Perform this procedure when a 5620 SAM server cannot connect to a 5620 SAM
database.
1 Verify network connectivity between both the primary and standby servers and
the primary and secondary databases by ensuring that both the primary and
standby servers and the primary database can ping each other. See chapter 7 for
more information.
2 Ensure that the ports specified at installation time are available and not being
blocked by firewalls. See chapter 7 for more information.
3 Perform the following troubleshooting activities for the primary database, as
described in Procedure 11-7.
• Verify the correct IP address and instance name of the database.
• Verify that the database instance is running.
• Verify that the database is running in the correct mode.
See the 5620 SAM Planning Guide for more information about the ports that must be
available for the 5620 SAM to function. If the problem persists, collect the logs
identified in Procedure 2-1 and contact your Alcatel-Lucent support representative.
Procedure 10-3 Problem: A 5620 SAM server starts up, and then
quickly shuts down
When a server starts then stops, collect logs as described in Procedure 2-1 and contact
your Alcatel-Lucent support representative.
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