10 — Troubleshooting 5620 SAM server issues
Alcatel-Lucent 5620 Service Aware Manager, Release 10-7
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
Procedure 10-4 Problem: Client not receiving server heartbeat
messages
Perform this procedure when a 5620 SAM client is not receiving heartbeat messages.
1 Verify network connectivity between both the primary and standby servers and
the clients by ensuring that both the primary and standby servers and the clients
can ping each other. See chapter 7 for more information.
2 Verify that the 5620 SAM server and client clocks are synchronized. To set the date
and time for 5620 SAM server and client clocks, see the 5620 SAM Maintenance
Guide for more information.
Procedure 10-5 Problem: A 5620 SAM server cannot be reached over
a network
Perform this procedure to check the IP connectivity between a 5620 SAM client and
main server using ping commands. When the ping commands indicate that IP
communication is active but there are still IP reachability issues, the problem could be
poor LAN performance.
To test whether IP packets are arriving at the PC or workstation, whether packets are
missing, or whether packets are slowed because of round-trip delays, use the ping -s
command on a Solaris workstation or the ping destination_IP_address -t command on a
PC. The ping -s command issues a number of sequentially ordered packets. Packets
returned out of sequence indicate that there are LAN problems.
1 Perform a ping test to measure reachability, as described in Procedure 7-2.
2 On Solaris installations, If you cannot ping the 5620 SAM server, make sure that
the host name of the server is in the /etc/hosts file.
i Change to the /etc directory by typing:
cd /etc ↵
ii Open the hosts file with a text editor, such as vi or textedit.
iii Add the host name and IP address of the 5620 SAM server. For example, type:
123.456.789.10 station3
where 123.456.789.10 is the IP address of the 5620 SAM server named station3
iv Save the changes and close the file.
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