10 — Troubleshooting 5620 SAM server issues
10-8 Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
Procedure 10-6 Problem: Excessive 5620 SAM server-to-client
response time
As the number of managed devices grows and as more GUI or OSS clients are brought
online, the processing load on the 5620 SAM system increases. For optimum 5620 SAM
performance, you must ensure that the 5620 SAM configuration meets the requirements
in the 5620 SAM Planning Guide as your network expands.
You can do the following to increase the available 5620 SAM server network
management resources:
• Deploy the 5620 SAM system in a distributed configuration.
• Deploy the 5620 SAM system in a redundant configuration.
• Deploy 5620 SAM auxiliary servers.
• Reallocate the 5620 SAM server resources that are assigned to groups of
managed devices.
See the 5620 SAM User Guide, 5620 SAM System Architecture Guide, and the
5620 SAM | 5650 CPAM Installation and Upgrade Guide for information about a
particular option. Contact Alcatel-Lucent support for reconfiguration assistance.
Perform this procedure to check the following:
• 5620 SAM auxiliary server status
System performance may degrade if the number of available Preferred and
Reserved auxiliary servers drops below the number of configured Preferred
auxiliary servers.
• 5620 SAM main server status
Alarms raised against the 5620 SAM main server may provide information about
the performance degradation.
1 Open a 5620 SAM client GUI.
2 Choose Administration→System Information. The System Information form opens.
3 Click on the Faults tab button to view auxiliary server and general 5620 SAM
system alarm information, if required.
4 If your 5620 SAM deployment includes one or more auxiliary servers, perform the
following substeps to check the status of each auxiliary server.
i Click on the Auxiliary Servers tab button.
ii Review the list of auxiliary servers.
iii Select an auxiliary server in the list and click on the Properties button. The
properties form for the auxiliary server is displayed.
Caution — Only Alcatel-Lucent support staff are qualified to assess
and reconfigure a 5620 SAM deployment.
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