14 — Troubleshooting with the client activity log
Alcatel-Lucent 5620 Service Aware Manager, Release 14-3
3HE 05723 TQZZA Edition 01 Troubleshooting Guide
The 5620 SAM database stores the log records associated with the user activity. A
system administrator can use the 5620 SAM-O interface to export log data in an
XML format. (Filtered lists of log entries can also be retrieved through the
5620 SAM-O interface.) You can use the XML log data as an archive mechanism or
statistical analysis method. See the 5620 SAM-O OSS Interface Developer Guide for
more information.
The 5620 SAM GUI allows administrative operators to view client activity log
entries. The default setting of the 5620 SAM is to chronologically sort the log entries.
You can also filter a log based on the following criteria:
• user who initiated the operation
• request ID associated with the operation
• operation type
• operation source
• result for the operation
• object that was the target of the operation
• execution status of the operation
• read-write requests from OSS interfaces
There can be multiple log entries for a single client operation, for example:
• request received
• database update
• deployment
You can use the request ID for log entries to:
• correlate the log entries associated with a single client operation
• sort the client activity log and identify the log entries associated with a single
client operation
There may be no log entries associated with a particular client operation.
Table 14-2 lists the log file entries for some 5620 SAM client activities. Logging is
enabled by default in the 5620 SAM.
Note — You must manually refresh the display in the 5620 SAM
Usage and Activity Records form to view latest log entry information.
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