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Alcatel-Lucent 8018 DeskPhone - Contacting your administrator (Technical support)

Alcatel-Lucent 8018 DeskPhone
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Premium DeskPhone
8AL90339ENABed01
64 /92
If the option is not enabled (Request Pin on Boot).
o When the deskphone displays the 'Step 2' during the boot, repeatedly press the '*' and '#'
keys in succession until a menu is displayed.
o VPN VPN Config
o Enter your PIN code.
o Validate.
o Enable VPN: Enable the teleworker.
o Select this icon to save parameters.
o The VPN configuration is saved and the main menu is displayed.
o select this icon to exit the configuration menu.
o The phone starts as teleworker.
7.31 Contacting your administrator (Technical support)
If necessary you may need to contact your administrator.
Before contacting your administrator, make sure you have information such as your phone's codes and
software version to hand.
7.31.1 Date code (left) / Technical code (right)
The codes are located under the backshell of the phone. This label is an example and does not
represent the one placed on your phone.
Date code (left)
Technical code (right)

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