EasyManua.ls Logo

Alcatel-Lucent OmniTouch Contact Center - Page 42

Alcatel-Lucent OmniTouch Contact Center
52 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
To Previous Page IconTo Previous Page
To Previous Page IconTo Previous Page
Loading...
- During normal supervision, a beep is sent to warn the caller.
- Depending on authorization, these screens are also used to inform you of the presence of the
supervisor when your set is being monitored.
5.3 Conversation Recording
Role: This function allows you to record an external or internal conversation.
Procedure: Press the "Record" softkey.
The following screen is displayed:
___change-begin___
___change-end___
Results: Once the "Record" procedure has been accepted, the following screen is displayed:
___change-begin___
___change-end___
Restrt Resets to zero then starts the recording.
Pause Suspends the recording.
To restart the recording, press the "Continue Record" softkey.
Stop Stops the recording.
5.4 Supervisor Direct Call
Role: This function is used, in a CC conversation, (or in a local or personal external
conversation), to call the supervisor directly.
For example, the display shows:
___change-begin___
Chapter
5
 ( +,,'(!(
5-4
   !" #$        

Related product manuals