CUSTOMER ASSISTANCE
24 HOURS PER DAY, 7 DAYS PER WEEK
ALCATEL'S PRIMARY MISSION IS SATISFYING OUR CUSTOMERS'
QUALITY EXPECTATIONS.
The ALCATEL call center (888) 252-2832 is available 24 hours per day, seven days per week
(including holidays) for helping the customer. This single-point contact for assistance
reaches out to all areas of customer support, including:
Registered customers have access to online support documentation (i.e., product bulletins and
documentation update notifications) at the following Website:
For registration information, contact your Alcatel representative.
• Quality hot line
• After-hour emergencies
• Off-site Technical support
• On-site Technical support
• Manufacturing-discontinued product support
• Module repair
• Installation and test
• Software and hardware upgrades
• Technical training
• Electronic file registration for update notification
http://www.usa.alcatel.com
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