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3.4 FAQ
No response from the machine when being powered on.
No power supply: Please check the socket and switch as well as the
machine power socket to ensure that they ha been correctly plugged
with normal power supply.
Offline engraving unexpectedly stops
The photo is not completely downloaded when being connected to computer,
please download the photo once again.
It cannot be connected to computer.
USB cable not connected: Please check the USB data cable interface
on the machine and computer to ensure it's correctly plugged.The USB
interface on the front panel of some desktop computers is invalid, it's
better to connect to the interface on the back.
Driver not properly installed: Install the driver according to the instructions.
After the installation is done, the computer will recognize the device as
a serial port,which means the hardware connection is OK.
Other special problems:Pull out the USB data cable and power cable,
keep the machine power off for 5 seconds and then try the connection
once again.
No response from the phone APP when being connected to the machine.
Wrong Bluetooth connection: Make sure it's connected to the Bluetooth
released by the machine. Please read “App Connection” in the User
Manual for details.
Incompatibility: In the case of abnormal connection due to incompatibility
of newly-released phone or upgraded system, please contact our customer
service with the screenshot of phone configuration so as to get technical
support as soon as possible.
Shallow engraving effect or no traces.
Inaccurate focus: Refer to the "Focus Adjustment" in the User Manual to
make the correct focus.
Engraving speed: Too fast speed is due to short burning time.Please read
the“Engraving Parameters" in the Manual to readjust the parameters.
Photo color is too light: The photo added should be clear. If the line is too
thin or the color is too light, the engraving effect will be directly influenced.
Position of object to be engraved: If the object is placed obliquely, the focal
length of laser is fixed,so the object should be placed horizontally in parallel
to the machine; otherwise, the inaccurate focal length will result in bad
engraving effect.
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