40 Rapier Switch User Guide
Software Release 2.6.1
C613-02025-00 REV C
Troubleshooting
The GUI resource file has an 8-digit name, with the file extension rsc (for
example,
d_r48e03.rsc). To check which resource files are present on the
switch, use the command:
SHOW FILE
To see which GUI resource file the switch is currently using, and which it will
use on bootup, use the command:
SHOW INSTALL
To display information about the GUI resource file that is currently installed,
use the command:
SHOW GUI
In particular, this command lets you check the file’s validity. If the file is invalid
or damaged, download a new file.
To display information about the switch’s HTTP server, use the commands:
SHOW HTTP SERVER
SHOW HTTP SERVER SESSION
Deleting Temporary Files
Browsers store local copies of web pages as temporary files. If you upgrade to a
new GUI resource file, or if you encounter problems in browsing to the GUI,
you may need to delete these files (clear the cache). To clear the cache in
Internet Explorer:
1. From the Tools menu, select Internet Options.
2. On the General tab, click the Delete Files button.
3. The Delete Files dialog box opens. Click the OK button.
To clear the cache in Netscape 6.2.x:
1. From the Edit menu, select Preferences
2. Click on the Advanced menu option to expand it.
3. Select the Cache menu option
4. Click the Clear Memory Cache and Clear Disk Cache buttons.
Accessing the Switch via the GUI
Problem You cannot browse to the switch.
Diagnosis Check if you can ping the switch’s interface from your PC. If you get a
response, this indicates that the interface’s IP address is valid, and that your PC
has a route to it.
Solution
■ If you cannot ping the switch’s interface:
• Check that your PC’s gateway is correct, so that your PC has a route to
the switch.
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