ALPHA NEO p1TROUBLESHOOTING
ALPHA SUPPORT PHONE (02) 4355 4775
The Smart Controller can be controlled by one account at a time.
If you have already paired your Smart Controller with one account, and then you try to pair it with another
account from another device, the first account will lose control over it. If you want to control your blinds with
more than one device (phone, tablet, etc.), you need to keep using the same account.
My original remote control no longer works with one of my blinds.
This can occur for several reasons:
1. The blind motor does not have power. Ensure the battery is charged.
2. The remote control is not working. Ensure it can control another blind. If it can't, replace the batteries or the
remote control.
3. The memory on the blind was cleared or the remote was un-paired by mistake. Try pairing the remote and
the blind again.
Smart Controller: Issues when adding to the account. (Smart Controller model: CBR300)
The Smart Controller C-BR300 may struggle to go through the initial setup and internet connection with some
recent models of Wi-Fi routers and modems. We are working to improve compatibility to such devices.
Meanwhile, please follow the troubleshooting in the scenarios below to solve the issue. If the Smart Controller
keeps failing, other symptoms occur, or you need further assistance, please contact our technical support.
The Smart Controller went offline right after being added to the account.(CBR300)
This can occur for several reasons:
- The Smart Controller shows offline on Menu>Smart Controller page.
- The Smart Controller LED is in a loop, showing the states: blinking green, long white, short yellow.
It's important to follow the steps in the same order as below:
1. If you have Wi-Fi extenders, unplug all of them.
2. Power off the Wi-Fi router, wait 10 seconds and power it on. The Internet will be back in 1-2 minutes.
3. The Smart Controller should come online shortly after. The LED in the bottom will be pulsing blue/green.
4. Close and open the Neo Smart Blinds app. You should see the Smart Controller online on the Menu>Smart
Controller page.
5. Power on all the Wi-Fi extenders, if you have any.
Can't add Smart Controller to account. (Smart Controller model: CBR300)
This can occur for several reasons:
- The Smart Controller does not show on Menu>Smart Controller page.
- The Smart Controller LED is in a loop, showing the states: blinking green, long white, short yellow.
- The Smart Controller fails to enter pairing mode.
It's important to follow the steps in the same order as below:
1. Power off the Wi-Fi router and its extenders.
2. Wait 10secs and power on the Wi-Fi router. Wait 1-2 minutes until the router starts and has internet access.
3. Using the Neo Smart Blinds app, start the Add Smart Controller process again. Follow the instructions until
finishing the process.
4. Power on the Wi-Fi extenders. You can now proceed with adding blinds and creating schedules.
Adding a Smart Controller fails at step 5. (Smart Controller model: CBR300)
This can occur for several reasons:
- I can't pass step 5 when adding the Smart Controller to my account.
- The Smart Controller LED blinks white at step 5, although the Wi-Fi password is correct.
It's important to follow the steps in the same order as below:
1. Power off the Wi-Fi router and its extenders.
2. Wait 10secs and power on the Wi-Fi router. Wait 1-2mins until the router starts and has internet access.
3. Using the Neo Smart Blinds app, start the Add Smart Controller process again. Follow until step 5.
4. In step 5, do not tap on the "Next" button. Wait an extra 20 seconds and observe the Smart Controller LED.
i. If it is in a loop, showing the states blinking green, long white, short yellow:
a) Power cycle the Wi-Fi router again.
b) Wait 1-2 minutes until the router comes back online.
ii. If it is pulsing green/blue:
a) Tap on the Next button to finish the process.
5. Power on the Wi-Fi extenders. You can now proceed with adding blinds and creating schedules.
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