This document is an Owner's Manual for an "Angel Statue" manufactured by Alpine Corporation, identified by Item # QFC104. The manual provides essential information regarding the product, including customer support details and a comprehensive limited warranty.
Product Description and Function:
The Alpine Angel Statue is a decorative item, likely intended for outdoor use given the context of other Alpine products mentioned (Fountains, Birdbaths, Statuary, Pond Supplies). While the specific function beyond decoration is not detailed, its nature as a statue suggests it serves an aesthetic purpose, enhancing gardens, patios, or other outdoor spaces. The image on the cover depicts a classical-style angel figure, suggesting a serene and possibly spiritual or commemorative aesthetic.
Important Technical Specifications:
The manual does not explicitly list technical specifications such as dimensions, weight, or material composition. However, the warranty information provides indirect insights into its construction and expected performance:
- Material Durability: The product is stated to be "constructed from the highest quality materials."
- Temperature Sensitivity: Alpine products "are not manufactured to withstand extreme temperatures." This implies the statue is susceptible to damage from freezing water, indicating it should be protected or stored indoors during cold weather.
- Finish: The statue has a painted finish, which is subject to "natural erosion to the color" from water and "gradual fading and discolor" over time. The paint is designed to "protect the entire finish against breakdown of color."
Usage Features:
The manual emphasizes proper care and usage to ensure the longevity of the Angel Statue:
- Outdoor Placement: As a piece of statuary, it is designed for outdoor display.
- Water Interaction: While the statue itself is not a water feature, the warranty mentions "water damage" and the effects of "hard water" and "caustic cleaners" on the painted finish. This suggests that while it is exposed to the elements, certain types of water or cleaning agents can be detrimental.
- Cleaning: The manual stresses the importance of keeping the unit clean. Failure to do so, or the use of harmful additives/cleaners, can void the warranty. This implies regular, gentle cleaning is required.
- Temperature Protection: To prevent "freezing water damage," the statue should be protected from extreme cold. This might involve covering it, draining any accumulated water, or bringing it indoors during winter months.
Maintenance Features:
The warranty section outlines critical maintenance practices to preserve the product's condition and ensure warranty coverage:
- Protection from Extreme Temperatures: "Improper storage that allows water to freeze within a product may cause damage, is considered negligence, and will not be covered under this warranty." Users must take precautions to prevent water from freezing inside or on the statue.
- Water Quality: The use of "hard water" and/or "caustic cleaners" can affect the painted or other finishes. It is advised to avoid these or use appropriate water softeners if hard water is an issue.
- Regular Cleaning: "Failure to keep the unit clean, and use of such additives/cleaners, will also void the warranty." This highlights the necessity of routine cleaning with appropriate, non-caustic agents.
- Paint Touch-Up: The manual notes that "natural erosion to the color" will occur, and "This area can be touched up using standard paint." This indicates that minor fading or discoloration can be remedied by the user.
- Storage: While not explicitly detailed, the mention of "Improper Installation/Storage and/or Maintenance" as a reason for not covering damages implies that proper storage, especially during off-seasons or adverse weather, is crucial.
The Angel Statue comes with a "one year limited warranty from the date of purchase."
- Coverage: The warranty covers defects in materials and workmanship, with Alpine Corporation repairing or replacing the product at their discretion. It specifically covers "severe or complete fading" of the paint within the first year, excluding natural erosion. If the product has multiple parts, the warranty only covers the individual defective component.
- Requirements for Claim: A "valid proof of purchase, with the purchase date clearly indicated," and "photos of defective merchandise" are required for any warranty claim.
- Exclusions: The warranty is void if damage is caused by:
- Accident, misuse, negligence, improper installation, and/or modifications.
- Freezing water damage.
- Hard water damage.
- Failure to keep the unit clean and free of harmful additives (e.g., bleach, chlorine).
- Damages caused in transit (this should be addressed with the carrier).
- Inadequate care and/or neglect.
- Environmental and/or natural elements (beyond normal wear and tear).
- Immersion in water (unless specified, which is not the case for a statue).
- Improper Installation/Storage and/or Maintenance.
- Costs: The warranty does not cover additional charges for installation, removal, disposal, shipping costs, or consequential damage. For replacement parts requested after 30 days of purchase, credit card information will be requested for shipping charges.
Customer Support:
For any issues or questions, customers are advised to contact Alpine Corporation at info@alpine4u.com. The company commits to resolving issues within 12 hours. If a warranty claim is needed, customers should first contact the retailer where the product was purchased. If that's not possible, they can contact Alpine Corporation directly via their website or email.
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