Altana BYK spectro2guide Series - 7 Troubleshooting; 7.1 Measurement Problems

7 | Troubleshooting BYK-Gardner GmbH
78 spectro2guide Family 295 024 855 E 2405
7 Troubleshooting
The system provides messages on the display in case of errors or problems:
• Error messages are displayed in red color. In this case the measured values are invalid. Mea-
surement has to be repeated.
• Warning messages are displayed in orange color. In this case the measured values are valid.
Measurement can be repeated.
7.1 Measurement Problems
Message Solution
Calibration
invalid.
Please perform
calibration.
Perform calibration the external white calibra-
tion standard.
Measurement
failed!
Please repeat.
Ambient light.
Appears if an error occurs during measure-
ment.
Make sure to completely cover measurement
aperture.
Make sure to hold the instrument stable dur-
ing measurement.
Repeat measurement.
Instrument
temperature
too high!
Instrument temperature is > 45°C.
Allow the instrument to cool down.
Instrument
temperature
too low!
Instrument temperature is < 5°C.
Allow the instrument to warm up.
Memory full!
Please delete
stored measurements.
Delete stored measurements.
Light protection ring is broken or fell off. Contact service.
Sample to bright!
Please switch off
M-indices …
Disable the jetness indices – see “Jetness
Measurement [}37]” - and repeat.
Device moved during measurement. Appears if instrument is moved during mea-
surement. Repeat measurement on a different
spot without moving the instrument.
If message appears without movements, deac-
tivate the option Use gloss for movement
detection, see “Setting Measurement Pa-
rameter [}23]”.
This may be necessary for example when mea-
suring very thin foils.
Gloss and temperature out of range. Allow instrument to cool down and repeat.
Temperature out of range. Allow instrument to cool down and repeat.
Gloss out of range. Repeat measurement on a different spot.