BYK-Gardner GmbH Troubleshooting | 7
295 024 855 E 2405 spectro2guide Family 79
7.2 Connection Problems
Message Solution
No WiFi connection. Make sure WiFi connection is available.
Activate WiFi function.
Make sure the instrument is within the WiFi
range.
Reduce distance to the router.
Increase range of the router.
WiFi settings not adjusted correctly.
Re-Enter password.
No connection between instrument and soft-
ware.
Make sure instrument is connected.
Connect instrument via USB or WiFi.
No data transfer to software. Instrument within a measurement.
Switch to home screen.
7.3 Battery Problems
Message Solution
Low battery. Recharge battery first.
Battery empty.
Instrument is
switching off...
Charge the instrument using the docking sta-
tion or external power supply.
Battery empty. Charge the instrument using the docking sta-
tion or external power supply.
Instrument is not charging in docking station. Make sure power supply is connected.
Make sure instrument is positioned correctly.
If instrument is still not charging, contact ser-
vice.
Instrument is not charging via USB connec-
tion.
Make sure USB power supply provides a mini-
mum of 500 mA (1500 mA recommended).
If instrument is still not charging, use docking
station.
7.4 Error Messages
Message Solution
Error! White calibration in docking station. Use external white calibration standard and
repeat calibration.
If white calibration is okay, please clean white
test standard of docking station.
If calibration fails again, contact service.
Error! Please clean
white tile or call
customer service.
Clean white tile and repeat white calibration.
If white calibration fails again, contact service.
Error! White calibration on external white cali-
bration standard.
Use docking station and perform diagnosis.
If white calibration is okay, clean external
white calibration standard.
If calibration fails again, contact service.
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