1. Confirm that your device displays the correct time at
the top of the screen."
2. Check that your device has the latest software version:
From the Home screen, select All Settings > Device
Options > System Updates. If available, click on the
option to UPDATE."
3. Make sure your device is connected to a Wi-Fi
network."
4. Make sure you’re registering your device to the correct
Amazon account."
Tip: If you have multiple accounts, validate your login
credentials on a different device. Navigate to the Amazon
website on a web browser and sign into your account."
Resolve Startup Issues on Your Fire
Tablet
Restart your device to fix a frozen or looping screen during
startup."
Before restarting, charge your device for at least 30 minutes
with an Amazon-branded power adapter."
1. Hold the power button down for 40 seconds or until
your device shuts off. If a pop-up appears with the
option to restart, keep holding down the power button
until it shuts off."
2. After your device is powered off, press the power
button for two seconds to turn it back on."
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