TROUBLESHOOTING GUIDE
WARNING: DO NOT ATTEMPT TO REPAIR BY OPENING THE SHREDDER HEAD. THIS WILL COMPLETELY VOID THE PRODUCT WARRANTY.
Check power outlet
Check power light
1) Make sure power cord is plugged
into a functioning 120V standard
household power outlet.
Or, try using a different working
outlet.
2) • Check if the green Power On icon
is lit.
• Check if the head unit portion of
the shredder is correctly seated
onto the included wastebasket.
1) Empty if basket full. Carefully
remove paper on shredder head
bottom.
2) Set switch to reverse for 5 sec.
3) Turn off shredder then pull paper
side to side to remove jammed
paper (as much as possible).
4) Reduce the number of sheets being
fed (count pages to be sure not to
exceed the maximum sheet count).
1) Turn off shredder.
2) Apply shredder oil to the feed slot
(shredder oil not included). Let oil
soak in to paper and machine for
30 minutes.
3) Set the control switch to Auto/On.
Warning:
DO NOT USE ANY SPRAY CANS
OR AEROSOLS.
!
Warning:
DO NOT USE CANNED AIR.
!
• Position credit card or small piece of
paper over the credit card section of
the Feeder (center position).
• Try again.
Clean sensor
Unplug power
Shredder does not feed or shred credit card or small piece of paper
1) Unplug the machine from the wall
socket.
2) • Find the activation sensor in the
center of the feed slot.
• Use a cotton swab to gently wipe
away any dust or debris that has
collected on the sensor.
Shredder runs continuously
Feed in the center
Shredder is jammed and runs in “Reverse” mode only /
Overload icon is lit in red
Shredder does not feed or shred paper
No power to the shredder
Cotton swab
AmazonBasics 12-Sheet Cross-Cut
Paper / Credit Card Shredder
ASIN# B07HMPQPHY
Cool
down
Min
30
Mount
properly
1) If Overheat icon is lit in red, turn
shredder off and let it cool down for
30 minutes. Turn shredder on, check
icon light again, and restart
shredding only when icon light is
not lit.
2) If Misaligned icon is lit in red,
check if the head unit portion of the
shredder is correctly seated onto the
included wastebasket.
Overheat
Misaligned
With stubborn situations where the reverse function does not help, follow the steps below:
Empty if basket full. Carefully
remove paper on shredder
head bottom
Reverse for 5 sec.
Power Off then pull paper
side to side
Reduce sheets
Turn off shredder
Apply shredder oil and wait for
30min.
Set switch to Auto
Min
30
EN
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