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Modero VG Series Touch Panels - Instruction Manual
Troubleshooting
Overview
This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a
Modero touch panel.
Troubleshooting Information
Symptom Solution
Manifest.xma can not be found. An error
occurs when sending a file to a G4 panel.
• Manifest.xma is the file that contains the listing for all the files. If you see this error again,
before attempting to send the file, uncheck the Smart Transfer box. It may be necessary do
a Full Clean.
When using G4 WebControl to
communicate with a target panel, a VNC
Server dialog appears on my screen.
• During a WebControl connection to a target panel you are prompted with a G4
Authentication dialog which asks you to enter the assigned password for the panel (before
gaining access).
• If you are ever prompted with a VNC Server dialog, you must enter the IP Address of the
target panel. This can be found within the Setup > Protected Setup > System Settings
page.
- This IP Address of the panel appears within the IP Settings section of this page
• Enter the IP Address and click OK. You will then be prompted with the G4 Authentication
popup where you must enter the panel’s WebControl password.
While attempting to communicate directly
with the Virtual Master (on the PC) via a
USB connection, I can’t get my
communication icon to turn Green.
• A Green communication icon indicates that a connection has been established to the
target Master or target Virtual Master.
• Launch NetLinx Studio and configure the Master Connection communication settings for a
Virtual Master.
• Navigate to the System Settings page and toggle the Type field to USB.
• Make sure the Type-A USB connector is securely connected to the PC.
• Make sure the panel DOESN’T have the mini-USB connected and TURN OFF the panel.
• Once the panel has turned ON THEN connect the mini-USB to the Program Port. The USB
icon should appear in your system tray. If it doesn’t, refer to the Configuring and Using USB
with a Virtual Master section on page 75.
• The panel can take a few minutes to detect the connection to the PC.
I keep getting a yellow exclamation point
on my USB in the System Tray.
• Make sure you have installed the latest USB driver for the AMX LAN.
• Even if you have loaded the latest NetLinx Studio, it is recommended that if you are working
with the new 1200V and/or VG-Series of panels, that you install the updated USB
executable available at www.amx.com. Refer to the Configuring and Using USB with a
Virtual Master section on page 75.
Calibration is not working. • After the Modero touch panel has been updated with a new firmware kit (downloaded to
the panel through NetLinx Studio), the calibration could need to be reset.
• Cycling power to the panel should provide a baseline calibration for the particular touch
panel. Proceed to the Calibration page and reset the on-screen calibration.
Panel doesn’t respond to my touches • The protective cover acts to press on the entire LCD and makes calibration difficult
because the user can’t calibrate on specific crosshairs when the sheet is pressing on the
whole LCD.
• Verify that the protective laminate coating on the LCD is removed before beginning any
calibration process.
I updated my panel firmware but my
Battery Base page doesn’t seem to be
working properly.
• Cycle power manually to the panel and check the Battery Base page after startup.
• If downloading the firmware to the panel via a COM port, try using an IP Address and retry
the download of the firmware to the panel.
There is a crawling, dashed line on the left
border of the graphics.
• On some units at some resolutions, there are wavy lines across the entire screen. This has
been seen on middle resolutions and is referred to as the "Mid Range Fallout" problem.
• This is due to the graphics controller settings in the firmware.
• Update firmware to the latest v2.XX. firmware.
• Visit the www.amx.com > Tec h Ce nte r > Downloadable Files > Firmware Files > Modero
panels. Then Download the KIT file to your computer.
My Modero panel isn’t appearing in my
Workspace window.
• Verify that the System number is the same on both the NetLinx Workspace window and the
System Settings page on the Modero panel.
• Verify you have entered the proper NetLinx Master IP and connection methods into the
Master Connection section of the System Settings page.
• Refer to the System Settings Page section on page 119 for more information.
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