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Anker Eufy G20 Series User Manual

Anker Eufy G20 Series
23 pages
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Eufy Customer Service Center
FAQs for eufy
Robotic Vacuum Cleaners
G20 Series
1
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Anker Eufy G20 Series Specifications

General IconGeneral
App ControlYes
Voice ControlYes (Amazon Alexa, Google Assistant)
SchedulingYes
Auto RechargeYes
Drop SensingYes
Bump SensingYes
Noise Level55 dB
TypeRobot Vacuum
ModelG20 Series
Wi-Fi ConnectivityYes
Boundary StripsYes

Summary

Product Introduction

Smart Dynamic Navigation Explained

Explains the Gyroscope and Accelerometer smart sensors used for navigation.

Full House Cleaning Capability

Addresses user concerns about the RoboVac's ability to clean an entire house.

G10, G20, G30 Series Comparison

Compares the features and specifications of the G10, G20, and G30 series models.

G20 Recharge and Battery Life

Provides information on charging time and battery life across different suction modes.

Instructions for Use

RoboVac Fails to Return to Charging Station

Troubleshooting steps for when the RoboVac fails to dock at the charging station.

RoboVac Stuck Under Furniture

Guidance on how to prevent or resolve issues with the RoboVac getting stuck under furniture.

RoboVac Stuck on Carpets

Advice on carpet compatibility and solutions for the RoboVac getting stuck on carpets.

Parts Maintenance and Accessory Services

Information on the EufyHome app for tracking parts maintenance and accessory services.

Cleaning and Replacing RoboVac Accessories

Details on the recommended cleaning and replacement frequency for RoboVac accessories.

Charging and Usage Tips

Tips for Charging the RoboVac

Provides instructions on how to properly charge the RoboVac for optimal performance.

Tips for Using the RoboVac

Offers advice on preparing the environment and starting the RoboVac for cleaning.

Noise Related Troubleshooting

RoboVac Runs with Loud Noise

Troubleshooting steps for common noise issues experienced with the RoboVac.

Rolling Brush Noise Issues

Diagnosing and resolving noise issues specifically related to the rolling brush.

Suction Fan Noise Issues

Troubleshooting steps for noise originating from the suction fan.

Charging Related FAQs

RoboVac Charging Time

Provides the estimated charging time for the RoboVac from empty to full.

Charging Base Status Light Indicators

Explains the meaning of the LED status indicator on the charging base.

Initial Charging Procedure

Step-by-step guide for the initial charging process of a new RoboVac.

Leaving RoboVac on Charging Base

Information on leaving a fully charged RoboVac on its base for readiness.

Red Charging Indicator Troubleshooting

Troubleshooting steps for when the RoboVac shows a red charging indicator light.

Reduced Running Time Issues

Explains factors affecting running time and potential battery issues.

RoboVac Fails to Power On

Troubleshooting guide for when the RoboVac fails to power on or start.

Battery Error: Red Light and Beeping

Troubleshooting battery errors indicated by 5 beeps and a red light.

RoboVac Voltage and Charger Information

Clarifies the voltage compatibility and regional charger information.

Connectivity Issues

RoboVac Offline Troubleshooting

Steps to resolve offline status, including Wi-Fi and app connectivity checks.

Voice Alerts and Error Solutions

Bumper, Wheel, and Brush Stuck Errors

Solutions for errors related to stuck bumpers, wheels, and brushes.

Device Trapped and Suspended Errors

Solutions for errors where the device is trapped or suspended.

Low Battery and Magnetic Strip Errors

Solutions for low battery shutdown and magnetic strip detection errors.

Sensor and Charging Base Errors

Solutions for path tracking sensor and charging base obstruction errors.

Specific Module Error Troubleshooting

Troubleshooting for battery, wheel, brush, fan, and sensor module errors.

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