7.3 Trouble Shooting In Else Cases
Please have the following information at hand before calling the After-Sales Service
Department:
1. Model number, serial number
2. Date on which the problem occurred
3. LCD/LEDdisplay information, Buzzer alarm status
4. Mainspower condition, load type and capacity, environment temperature, ventilation
condition
5. The information (battery capacity, quantity) of external battery pack if theUPS is “S” model
6. Other information for complete description of the problem
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