Apple iPad - Page 67

iPad Symptom Charts — Connectivity Issues 67
2010-04-30
Wi-Fi Not Functioning
Symptom Quick Check
• Unable to connect to a Wi-Fi
network
• Unable to locate a nearby Wi-Fi
network
• Unable to access the internet
• Can’t join network
1. Check iPad has the latest software updates
• Use iTunes to install the latest version of the
iPhone OS software
• Use iTunes version 9.1 or later
2. Check that possible third party iPad case not
interferring with antennas. Remove third party
case and check Wi-Fi again.
3. Verify Wi-Fi is enabled and that you are connected
to a Wi-Fi network. Tap Settings > Wi-Fi. If Wi-Fi is
o, turn it on by tapping the on/o icon. On iPad
Wi-Fi+3G, verify Airplane Mode is not enabled.
4. Check the Wi-Fi signal strength in the status bar
or Wi-Fi menu. The more bars the stronger the
signal.
5. Check Move closer to Wi-Fi router or hotspot.
6. Locate and tap the Wi-Fi network you want to
join.
• If the Wi-Fi network is not displayed on iPad
as an available option, it may be a “closed” or
“private” network. This requires entering the
name to join.
7. Check connection by using Safari to open a web
page.
8. If you could previously connect to the network,
you might try “forget this network” to erase any
network settings for that wi- hotspot, and try
connecting again.
9. Restart:
• Press and hold the Sleep/Wake button until
a red slider appears. Slide your nger across
the slider to turn o iPad.
• Turn iPad on by pressing and holding the
Sleep/Wake button until the Apple logo
appears
• If you can’t restart the device -Reset iPad.
10. Reset network settings: Settings > General > Reset
> Reset Network Settings
11. Go to Deep Dive
Possible Causes: