Apple iPad - Page 80

iPad Symptom Charts — Display Issues 80
2010-04-30
Bad Video/Poor Image
Quick Check
Symptom Quick Check
• No video
• Distorted video
• Pixel anomalies
• No backlight
• Display won’t respond
• Rainbow eect
• Poor image
• Bad contrast
• Horizontal/Vertical lines
• White screen
1. Verify iPad has the latest software updates
• Use iTunes to install the latest version of the
iPhone OS software
2. Try rotating the iPad to conrm if it’s a media,
display, pixel, or software issue.
3. For pixel anomalies, refer to About LCD display
pixel anomalies article.
4. Charge iPad battery. Connect to a power outlet
and charge with iPad 10W USB Power Adapter for
10 minutes
5. Restart (next step) and verify the issue occurs
consistently on multiple screens to rule out a
software-related issue.
6. Restart:
• Press and hold the Sleep/Wake button until
a red slider appears.
• Slide your nger across the slider to turn o
iPad.
• To turn iPad on, press and hold the Sleep/
Wake button until the Apple logo appears
7. Reset:
• Press and hold both the Sleep/Wake button
and the Home button at the same time for
at least ten seconds, until the Apple logo
appears.
8. Go to Deep Dive.