Apple iPad - Page 82

iPad Symptom Charts — Display Issues 82
2010-04-30
Multi-Touch Screen Not Responding
Quick Check
Symptom Quick Check
• Multi-Touch is slow to respond
• Isolated areas not responding
• Slider to turn on/o not
responding
• Erratic response to touch
• Home button not waking iPad
• Display turns on briey, and a
battery icon ashes
1. Clean iPad screen.
2. Rule out environmental causes by checking for
gloves, styluses, and protective lms or cases.
3. Restart:
• Press and hold the Sleep/Wake button until
a red slider appears.
• Slide your nger across the slider to turn o
iPad.
• To turn iPad on, press and hold the Sleep/
Wake button until the Apple logo appears.
4. Verify iPad has the latest software updates
• Use iTunes to install the latest version of the
iPhone OS software
5. Test: Launch the Maps application.
• Double-tap each corner of map, then the
center to verify it zooms in everywhere you
tap
• If a specic area is aected in another app,
note location, and verify touch functionality
for that location in the Maps app.
6. Toggle the screen rotation lock switch and rotate
iPad to landscape mode. Repeat Map application
touch screen test.
7. Reset:
• Press and hold both the Sleep/Wake button
and the Home button at the same time for
at least ten seconds, until the Apple logo
appears.
8. Go to Deep Dive.