iPad Symptom Charts — Software Issues 89
2010-04-30
Software Issues
Applications Issues
Note: Updating an application requires the customer’s computer and password to enter the
iTunes account associated with that application.
Quick Check
Symptom Quick Check
• Unable to sync applications
• Application not working as it
should
• Irregular behavior
• Application open and return
immediately to Home screen
1. Verify iPad has the latest software updates
• Use iTunes to install the latest version of the
iPhone OS software
2. Verify application is compatible with iPad
3. Update application. Open App Store and tap
Updates. If updates are available, tap Update All.
4. Sync iPad with iTunes.
5. Restart:
• Press and hold the Sleep/Wake button until
a red slider appears.
• Slide your nger across the slider to turn o
iPad.
• To turn iPad on, press and hold the Sleep/
Wake button until the Apple logo appears
6. Remove application if still having issues.
• Touch and hold any application icon on the
Home screen until the icons start to wiggle.
• Tap the “x” in the corner of the application
you want to remove.
• Tap Delete to remove the application and all
of its data from your iPad.
• Press the Home button to cancel or stop
deleting applications.
7. Reinstall application.
• Open the App Store on iPad and locate the
application to reinstall
• Check if issue is resolved.
8. Go to Deep Dive.
Possible Causes
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