Apple MacBook Pro 13 inch - Page 91

MacBook Pro (13-inch) Symptom Charts — Communications 91
2010-09-14
Wireless Input Device Doesn’t Pair
Unlikely cause: display clamshell, logic board, optical drive, hard drive
Quick Check
Symptom Quick Check
Wireless Input Device Doesn’t
Pair
• Can’t get the system to
recognize the Bluetooth
keyboard, mouse or trackpad
1. Check Bluetooth System Preference is set to
Discoverable.
2. Check Bluetooth device has fully charged
batteries.
3. Check for Bluetooth software updates for both
the device and Mac OS X.
4. If the Bluetooth pairs with no problems, probe
about potential interference issue at user’s site.
Deep Dive
Check Result Action Code
1. System Proler should list
Bluetooth radio device under
system hardware. Is Bluetooth
device available?
Yes Bluetooth radio present, verify
Bluetooth preference settings,
go to step 2.
No Attempt Bluetooth repair, go
to step 5.
2. System Preferences has a
Bluetooth panel. Ensure
Bluetooth is on and
discoverable. Are there any
devices listed in pairing
window?
Yes Choose known-good device
and establish a connection.
Go to step 3.
No Attempt Bluetooth repair, go
to step 5.
3. Ensure a known-good
Bluetooth device is on, in close
range and discoverable mode,
Is system pairing with known-
good device?
Yes Pairing veried, connect with
user’s device, go to step 4.
No Attempt Bluetooth repair, go
to step 5.
4. Is Bluetooth pairing with user’s
Bluetooth device?
Yes Issue resolved.
No Check for SW update for both
System and user device.