MacBook (13-inch, Late 2009) General Troubleshooting — Update System Software 17
2010-06-15
General Troubleshooting
Update System Software
Important: Whenever possible before beginning troubleshooting, ensure the latest software
and rmware updates have been applied.
Troubleshooting Theory
For general information on troubleshooting theory, go to GSX and nd the Service Training
course menu link. From there you can access the Troubleshooting Theory self-paced course.
Hardware vs. Software
For information on how to isolate a hardware issue from a software issue, refer to:
TS1388—Isolating issues in Mac OS X <http://support.apple.com/kb/TS1388>
TS1394—Mac OS X: Troubleshooting installation and software updates <http://support.apple.
com/kb/TS1394>
HT2956—Troubleshooting Mac OS X installation from CD or DVD <http://support.apple.com/
kb/HT2956>
For information on how to troubleshoot a software issue, refer to:
HT1199—Mac OS X: How to troubleshoot a software issue <http://support.apple.com/kb/
HT1199>
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