ARRIS/Motorola SURFboard SBG6400 User Manual

User Guide
SURFboard® SBG6400
Wireless Cable Modem Gateway
Firmware: D30GW-HARRIER-1.3.0.0-GA-01-NOSH

ARRIS/Motorola SURFboard SBG6400 Specifications

General

Brand	ARRIS/Motorola
Model	SURFboard SBG6400
Category	Gateway
Language	English

Summary

Safety and Regulatory Information

IMPORTANT SAFETY INSTRUCTIONS

Essential safety precautions and warnings for device operation and installation.

FCC STATEMENTS

Compliance statements regarding radio frequency interference and regulations.

FCC Interference Statement

Explains FCC rules for digital devices and potential interference.

FCC RADIATION EXPOSURE STATEMENT

Details FCC compliance for RF exposure limits and required separation distances.

INDUSTRY CANADA (IC) STATEMENT

Canadian regulatory compliance for radio frequency interference.

IC RADIATION EXPOSURE STATEMENT

Outlines IC compliance for RF exposure limits and installation guidelines.

WIRELESS LAN INFORMATION

Technical details about the device's wireless LAN capabilities and standards.

RESTRICTIONS ON THE USE OF WIRELESS DEVICES

Guidelines on wireless device usage in specific environments and potential restrictions.

CARING FOR THE ENVIRONMENT BY RECYCLING

Instructions for environmentally responsible disposal and recycling of ARRIS equipment.

Getting Started

In The Box

Lists all items included in the product packaging for initial setup.

Additional Items You May Need (Not Included)

Lists essential accessories not provided with the gateway that must be purchased separately.

System Requirements

Specifies the necessary hardware and software for operating the gateway and accessing the internet.

Contact Information

Provides ARRIS support phone numbers and website for technical assistance.

Product Overview

Front Panel

Describes the physical layout and indicators on the front of the SBG6400 gateway.

Wi-Fi Protected Setup™ (WPS)

Explains the WPS feature for easy wireless device connection and security setup.

Rear Panel

Details the ports and connectors located on the back of the SBG6400 gateway.

Gateway Label

Information found on the gateway's label, including ID details for service provider contact.

Installing the Gateway

Connect the SBG6400 to Your Computer

Step-by-step guide for physically connecting the gateway to a computer via Ethernet.

Establish an Internet Connection

Procedures to verify and activate the internet connection after physical setup.

Setting Up a Wireless Network Connection

Launch the SBG6400 Quick Start Wizard

Instructions for using the wizard to configure basic Wi-Fi settings like SSID and passphrase.

Quick Connect Using the Windows Taskbar

Method to connect to the wireless network via the Windows taskbar's network icon.

Connect Using the Windows Control Panel

Steps to set up a wireless connection using the Windows Control Panel's network settings.

Use the SBG6400 WPS Pairing Button

Guide on using the WPS button for quick pairing of wireless devices.

Test Your Wireless Network Connection

Procedure to verify that the wireless network is functioning correctly after setup.

Managing Your Gateway and Connected Networks

Start the Gateway Web Manager

How to access and log into the SBG6400's web-based management interface.

Gateway Web Manager Menu Options

Overview of the main menu structure and available sections within the web manager.

Main Menu Links

Details the main menu and submenu links available at the bottom of the web manager screen.

Get Help

Explains how to access help resources for using the SBG6400 Web Manager functions.

Overview Help

General help information accessible via the "Help > Overview" menu option.

Help Links

Provides links to specific configuration screens from the Help > About section.

Field Level Help

Accessing context-sensitive help directly from fields within the web manager.

View the Gateway Product Information

Displays detailed hardware, software, and network status of the SBG6400.

View the Gateway Status

Shows RF channel status, IP lease info, and DOCSIS time for the connection.

Back Up Your Gateway Configuration

Steps to save current gateway settings to a local computer for backup purposes.

Restore Your Gateway Settings

Procedure to load previously saved gateway configuration settings.

Reset Your Gateway Settings

How to revert gateway configuration and user credentials to factory defaults.

Exit the SBG6400 Web Manager

Instructions on how to properly log out and close the web manager interface.

Protecting & Monitoring Your Wireless Network

Prevent Unauthorized Access

Recommendations for securing the wireless network against unauthorized access.

Change the Default User Name and Password

Guide to changing the administrator login credentials for enhanced security.

Set Up Firewall Protection

Configuration of firewall settings for network security and threat prevention.

Set Up Parental Controls

Tools to manage internet access, block sites, and set time limits for users.

Set Up Port Triggers

Configuring dynamic port triggers for applications requiring specific port numbers.

Set Up Port Forwarding

Enabling external access to specific devices or services on the local network.

Set Up the DMZ Host

Designating a computer for direct internet access, bypassing the firewall.

Store Remote Firewall Logs

Setting up the gateway to send firewall logs to a remote SysLog server for monitoring.

Creating Wi-Fi Networks

Set Up Your Wireless Primary Network

Steps to configure the main Wi-Fi network name, security, and mode.

Enable or Disable WPS on Your Wireless Network

Managing the Wi-Fi Protected Setup feature for simplified device connections.

Set Up a Wireless Guest Network

Configuring a separate network for guests, isolating them from the primary network.

Change Your Wireless Network Name (SSID)

Customizing the network name (SSID) and its broadcast status.

Change the Wireless Channel

Optimizing wireless performance by selecting an appropriate Wi-Fi channel to reduce interference.

Troubleshooting Tips

Solutions

Provides common gateway problems and their corresponding solutions for self-help.

Front Panel LED Icons and Error Conditions

Explains the meaning of front panel LEDs during startup and normal operation for diagnostics.

Warranty Information