80-9360-1043-020 Rev 1 05/21
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in part without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
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6000 Series Programming Instructions
Troubleshooting Guide
Problem Solution
Door closing too fast Decrease Closing Speed (Onboard: see page 8, Wi-Fi: see page 11)
Door closing too slow
1) Physically adjust Latch and/or Sweep valves on closer counterclockwise OR
2) Increase Closing Speed (Onboard: see page 8, Wi-Fi: see page 11)
Door does not open to desired location
1) Repeat Open Position setup process (Onboard: see page 6, Wi-Fi: see page 10), OR
2) Increase Obst Delay (Onboard: see page 8, Wi-Fi: see page 11)
Door does not reach fully opened position
1) Repeat Open Position setup process (Onboard: see page 6, Wi-Fi: see page 10), OR
2) Increase Obst Delay (Onboard: see page 8, Wi-Fi: see page 11)
Door opens and closes repeatedly Change Selector Mode switch from H/O to On (see page 4)
Motor is driving in the wrong direction Change Arm Type (Push / Pull). A new Setup is required. (Onboard: see page 5, Wi-Fi: see page 10)
When door reaches open position, door drifts toward
closed position
Increase Hold Speed until door stops drifting. (Onboard: see page 8, Wi-Fi: see page 11)
When door reaches open position, door drifts further
open
Decrease Hold Speed until door stops drifting. (Onboard: see page 8, Wi-Fi: see page 11)
When door reaches open position, door bounces Decrease Slow Speed. (Onboard: see page 8, Wi-Fi: see page 11)
When signal is received, operator tries to open door
before auxiliary components are unlatched / retracted
1) Conrm latch devices are getting proper power,
2) Conrm latch devices are receiving power long enough to fully retract - adjust Latch Retraction on
controller as needed, (Onboard: see page 8, Wi-Fi: see page 11)
3) If latch device is not retracting fast enough, increase Start Delay on controller to assure latch device
has had sufcient time to fully retract before operator starts opening door. (Onboard: see page 8,
Wi-Fi: see page 11)
Error message says “Short Circuit” Turn off power to unit. Check wiring for short / cut.
Error message says “Over Voltage” Check incoming power - line voltage has exceeded 145VAC.
Error message says “Under Voltage” Check incoming power - line voltage has dropped below 80VAC.
Error message says “Aux1, Aux 2, or Aux 3 Stuck”
Disconnect Aux 1, 2, or 3 inputs and conrm error message goes away. If so, make sure input device is
not stuck (sending constant signal). Controller has a 3 minute protection limit.
Error message says “Comm Error” Inverter must be replaced.
Error message says “Presence Detect” Unit has a presence detector attached and device has been activated.
Error message says “Drive Disabled” Selector Mode switch is in the “Off” position. (see page 4)
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