• If user calls in for this issue (see last page for user scenarior), please
guide user get through page 3 to 5 to disable security boot.
• Please provide Liveupdate “functional Improvement” to user and
guide them run this tool.
• Please help ensure user’s device “Device encryption” is disabled.
• If user walk in L2. Please help guide user get through all the steps
• Besides, please help back up user’s data and update eMMC FW to 2.4.
• Run “functional Improvement” tool
• Enable device encryption.
• Please use following tool and SOP to update FW and check FW
version (SOP and TOOL will be attached)
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