Asus ZenScreen Go MB16AHP - Troubleshooting (FAQ)

3-11
ASUS USB Type-C Monitor MB16AHP
3.3 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON
• Press the button to check if the monitor is
in the ON mode.
• Check if the Type-C and HDMI port connected
to source of signal.
• Check if the signal source is ON.
• Connect to the ASUS adapter and check if the
battery is low; if so, charge the battery before
using it.
The power LED lights blue
and there is no screen image
• Check if the monitor and the computer are in
the ON mode.
• Make sure the USB Type-C and HDMI cable
is properly connected between the Portable
USB Monitor and the computer.
• Inspect the signal cable and make sure none
of the pins are bent.
• Connect the computer with another available
monitor to check if the computer is properly
working.
Screen image is too light or
dark
• Adjust the Brightness settings via the button.
Screen image bounces or a
wave pattern is present in the
image
• Make sure the USB Type-C and HDMI cable
is properly connected between the Portable
USB Monitor and the computer.
• Move electrical devices that may cause
electrical interference.
Screen image has color
defects (white does not look
white)
• Inspect the USB Type-C and HDMI cable
and make sure that none of the pins are
bent.
The monitor automatically
turns off
• The monitor automatically turns off when the
battery power is zero. Please connect to the
ASUS adapter and check if the battery is low;
if so, charge the battery before using it.
• Please check if the source of signal went
into sleep mode. The monitor automatically
turns off after the signal source slept for
more than 15 seconds to save power
consumption.
The signal source is shown in
power supply mode
• The monitor will get a small amount of
electricity from the signal source. This is
normal.