Calling Group Supervisor Activities
Monitoring Status Using a Telephone
with a DSS
If you have an MLX display telephone with a DSS or a
MERLIN II System Display Console with a built-in DSS, each
Agent
button has only one light instead of two. The lights are
green on a MERLIN II System Display Console and red on an
MLX DSS. They show the Available/Unavailable status of the
agents as shown in the following table:
Light
Meaning
On
Agent available (signed in)
Off
Agent unavailable (signed out)
To see the busy/not busy status of the agents, press
Message Status
on the DSS. The lights indicate the
following:
Light
Meaning
On
Agent busy
Off
Agent not busy
4-8
Monitoring Agent Status
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