Having trouble?
No Internet service:
Check your connections:
Cables usually make an
audible click when secure.
Check Power: Power light
on the
Wi-Fi Gateway should
be green; if not, try another
e
lectrical outlet.
Check Service light on front
of the Wi-Fi Gateway: If aer
5 minutes the light is red or o,
power down the
Wi-Fi Gateway by
holding down the red reset button
f
or 15 seconds.
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network Name
and Password. To do so, follow these steps:
·
Use settings from new Wi-Fi Gateway
yellow sticker
· Open your device’s Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
· Record and keep your Wi-Fi settings for future
reference when connecting all your
Wi-Fi devices
Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.
Additional assistance:
Call 800.288.2020 and ask for “technical support.”
Additional information
Test your Internet connection speed
Our speed test takes less than a minute to perform
two key measurements (Download and Upload)
to help you determine if you should take steps to
improve the performance of your online experience.
Visit att.com/speedtest.
Manage your account:
Available 24/7, download the myATT app at
att.com/myattapp from your mobile device.
Repair center:
Phone: 800.246.8464
IPv6
AT&T supports IPv6 across our network, equipment
and devices. Visit att.com/ipv6 for more information.
Accessibility support:
Alternate formats now available in large print or braille.
Call 800.288.2020 and request your guide number
(ATT152340912-4) in an alternate format. Additional
accessibility support:
• Telephone equipment for visual and/or hearing
impaired:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any
TTY/TDD devices with standard phone line
¿Hablas español?
Por favor visita att.com/uverseguias para ver la
información en español. También puedes ver la siguiente
guía: ATT152340912-4 (Pace 5031 without Voice Swap
Guide) para más detalles.
Need more help?
Visit att.com/support
Call us at 800.288.2020 and ask for “technical support.”
©2017 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.
All other marks are the property of their respective owners.
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