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Problem: The phone will not make calls, send messages, check email, or
connect to the Internet.
• Solution 1: The network signal may be too weak or you may be out of the
service area. Return to an area with a strong network signal.
• Solution 2: Restart the device. Press and hold the Power key, then tap Restart.
• Solution 3: Make sure Airplane mode is not active. From the Home screen,
swipe up to access Apps and tap Settings > Network & internet >
Airplane mode and ensure the switch is in the Off position.
• Solution 4: Make sure mobile data is enabled. From the Home screen,
swipe up to access Apps and tap Settings > Network & internet >
Mobile network and ensure the switch is in the On position.
Problem: The battery drains too quickly.
Solution: Making calls or connecting to a mobile network outside of your
service area will drain the battery. Certain apps and functions can also drain
the battery.
Tip: You can enable the Battery Manager to help identify which apps are
draining the battery. From the Home screen, swipe up to access Apps and
tap Settings > Battery > Battery Manager and slide the switch to the
On position.
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