ATEL V810 Frequently Asked Questions
V1.5, July 18, 2022
Common Problems, FAQ’s and Solutions
1. Where is my external antenna?
The external antenna is an optional add-on accessory and sold separately. Please make
sure to only use external antennas provided by ATEL USA and not from another source.
To pur cha se, ple ase vi sit the ATEL product page here.
2. How do I connect the V810 AxisTM to my Telephone?
The V810 AxisTM provides 2 telephone ports (RJ11). Plug the telephone cord into one of
the telephone ports on the back of your device. The other end of the cord must remain
plugged into the back of your telephone unit. Te lep hon es s old se par atel y.
3. How do I insert the SIM card?
Remove the battery cover from the back of your V810 AxisTM. Lift the battery holder. Install
the SIM card into the spring-loaded SIM slot. To remove a SIM, press the edge of the
SIM inward and the SIM will pop outward from the SIM slot. Refer to the Quick Start
Guide or User Guide for more details.
4. How do I perform a Power Reset on V810?
Yo u r V 8 1 0 can be in 3 different power modes, battery-only, AC power only, or AC power
with batteries installed. Your V810 comes with 3 AA batteries. Optional Ni-MH
rechargeable battery pack can be purchased through ATEL USA. Visit, www.ATEL-
USA.com for more information.
To Perform a Power Reset:
a) Using the Power button: Press and hold the power button for 10 seconds until
the V810 restarts.
b) If your V810 is in Battery-only mode, remove the batteries for 10 seconds and
then re-install the batteries.
c) If your V810 is in AC power only mode (only plugged into the wall charger),
unplug the wall charger for 10 seconds and then plug the wall charger back.
If your V810 is plugged to the wall charger AND installed with batteries, unplug
the wall charger AND remove the batteries for 10 seconds. Then, plug the
charger back and re-install the batteries.
5. How do I perform a Device Reset using the RESET pin hole?
Using the RESET pin hole: Remove the back cover. Make sure your V810 is powered on.
Use a unfolded paper clip, insert it into the RESET pin hole and push down for 3 seconds,
then release. Your V810 will perform the reset and restart automatically.
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